Order Cancellation

• Orders can be cancelled only before dispatch.
• Once shipped, the order cannot be cancelled.

Returns & Replacements

We offer replacements only for the following:

• Damaged product
• Wrong item delivered
• Lost shipment

There are no returns or refunds for:

• Opened, used, or tampered products
• Customer dislike/taste issues
• Incorrect address provided by the customer

Evidence Required

To request a replacement, please provide:

• Clear product images
• Outer packaging images
• Mandatory opening video (from sealed pack to issue shown)

Refund Timeline

If approved, refunds will be processed within 7 working days to the original payment method.